Shipping policy
Shipping Policy
At Chicane Australia, we’re committed to getting your order to you quickly, safely, and with full transparency. Please read our shipping policy below for important information regarding processing times, shipping estimates, and delivery expectations.
1. Order Processing & Dispatch
- In-stock items are typically dispatched same business day if the order is placed before our cut-off time.
- Out-of-stock or incoming items will display an Estimated Time of Arrival (ETA) on the product page. This ETA reflects when the product is expected to ship from our warehouse.
- All orders are securely packaged to prevent damage during transit.
- You’ll receive a dispatch confirmation email with tracking details once your order has shipped.
2. Shipping Carriers & Delays
- We ship using trusted couriers such as Australia Post, StarTrack, DHL, TNT, and others depending on your location and order contents.
- Shipping times may vary based on your location, courier selection, and time of year.
- Please note: We are not responsible for delivery delays caused by couriers, weather conditions, customs, or other unforeseen circumstances.
3. Tracking & Delivery
- Tracking details will be emailed to you once your order has left our warehouse.
- Please double-check that your shipping address is accurate at checkout to avoid delays or misdeliveries.
- If your parcel appears lost or has not arrived within the estimated timeframe, please contact us promptly so we can assist.
4. Shipping Costs & International Orders
- Shipping costs are calculated at checkout based on your delivery address and the size/weight of your order.
- For international orders, any applicable customs duties or import taxes are the responsibility of the buyer and may be collected by your local customs authority upon delivery.
5. Need Help?
If you have any questions or need further clarification about your shipping status, ETAs, or carrier options, please get in touch with our team at: